Jonathan Lei is the Co-Founder and CEO of Q Concierge, the AI workforce automating over 90% of resort and hotel guest voice communications. By turning front desks into 24/7 profit centers, Q Concierge is solving hospitality’s $14 billion labor crisis. A former Product Manager and Engineer at Ripple, Jonathan leverages his deep product expertise to drive Q Concierge’s proprietary agentic framework. Under his leadership, the company has deployed its voice AI at major properties like El Conquistador and RIU Hotels, and secured key partnerships with Inntopia and Alice to build the operating system for modern hospitality.