Faq

Below you'll find answers to common questions about Outside Days. We'll be updating the information here regularly in the lead up to the event. If you have an urgent question that's not answered in our FAQ, you can email us at odinfo@outsideinc.com

Welcome

At Outside, we’re on a mission to get everyone outside. That’s why we’re bringing Outside Days presented by Capital One x REI Co-op to Denver’s Auraria Campus in 2026. In partnership with the State of Colorado and Visit Denver, we invite you to join us in a celebration of outdoor community and culture. You can buy tickets to Outside Days here.

Follow us on social media to stay in touch:
Instagram
Facebook‍
X‍
TikTok
‍‍
Youtube

Location & Venue

Auraria Campus
1201 5th Street
Denver, CO 80204
Google Maps Link

Our official event map will be released at a later date closer to the event. Please follow us on social media to stay updated! 

Dates & Hours

Thursday, May 28th - Friday, May 29th | Outside Days Industry Conference

Friday, May 29th - Sunday, May 31st | Outside Days Festival

Our official programming schedule will be released at a later date closer to the event. Please follow us on social media to stay updated!  

Tickets & Admission

  • Where are the box office locations and entrance gates?
    • There will be Box Office and Entry Lanes locations at the East and West Entrances. Stay tuned for the official locations.
  • What are the box office hours to pick-up or purchase event wristbands?
    • Thursday, May 28th
      Box Office Open: 5:00PM - 8:00PM
    • Friday, May 29th
      Box Office Open: 3:00PM - 10:00PM
    • Saturday, May 30th
      Box Office Open: 12:00PM - 9:30PM
    • Sunday, May 31st
      Box Office Open: 12:00PM - 9:30PM
  • What is the age policy?
    • The  festival is open to all ages. Children 12 and under receive free entry and will also be admitted to the VIP area with an Adult VIP Ticket Holder. 
    • The industry conference is open to 18+ ages.
  • What is the re-entry policy?
    • Re-entry IS permitted. Ticket holders will be able to leave and re-enter with their event wristbands or digital tickets. Wristbands and tickets must be scanned upon exit at the gate to re-enter that same day; you may re-enter up to 2 times per day.
  • What do my tickets include?:
    • Please find more details about ticket options and inclusons here.
  • What does my Industry Pass include?
    The Outside Days Industry Conference is the networking event of the year for professionals in the outdoor, travel, and endurance event markets and includes the following programming on Thursday, May 28 and Friday, May 29, 2026:

    • The Summit, a thought leadership and networking gathering for the outdoor industry
    • Outside Ignite, a startup pitch competition for emerging outdoor brands and entrepreneurs
    • New for 2026: Attract, for professionals across the travel industry
    • New for 2026: Endure, for endurance race directors and event organizers
    • Friday GA access to the following:
    • Live music on the main stage, including headliner acts and local artists
      - Access to festival grounds to explore the latest gear, demos, and experiences
      - Entry to festival venues for films, speakers, and panels
    • Please find more details about the conference here.
  • Are single day tickets available?
    • Yes, single day General Admission and VIP ticket options are available.
  • Can I upgrade from a GA ticket to a VIP ticket?
    • Yes, subject to availability, you may reach out to Front Gate customer service at support.frontgatetickets.com for assistance with a VIP upgrade.
  • Can I buy a ticket on the day of the event and on-site at the box office?
    • Pending availability, tickets will be for sale on site at our box office.
  • What payment methods will be used on-site?
    • Credit and debit card only. We do not accept cash on site.
  • How many tickets can I buy?
    • There is a limit of 14 tickets per purchaser.
  • What is needed to pick up any tickets at Will Call?
    • You will need a legal photo ID, purchase confirmation email, and/or order number. Please ensure that your name matches the purchaser name on the confirmation.
  • Will there be wristbands?
    • VIP and GA+ purchasers will receive a wristband linked to their ticket type and access. Depending on purchase date and ticket type, wristbands will either be mailed or available at Will Call. Wristbands MUST be worn securely on the wrist and cannot be slipped on and off. Wristbands are NON-TRANSFERABLE, NON-EXCHANGEABLE. Do NOT remove between days, stretch or tamper with your wristband in any way or you will not be allowed entry.
    • General Admission purchasers will receive a Digital Ticket via email. Please have your tickets pulled up and ready to scan upon entry to the event. There is no need to visit the Box Office or Will Call if you have your digital ticket on your phone or printed in hand.
  • How can I access tickets with Outside+?
    • Please visit our ticket purchase pages here. Enter your Outside+ code in the bottom left “Enter passcode” section of the page to reveal special member offerings.
  • What can I do if tickets are sold out? What can I do if I can no longer attend and would like to safely resell my ticket?
    • If you can no longer attend or are looking for a sold-out ticket type, use our Official Face Value Ticket Exchange, powered by CashorTrade. To ensure a safe, verified, and face-value transaction, please avoid third-party sites and only use CashorTrade.org to buy or sell tickets with real fans. Visit our official listing here.
  • What is needed to pick up any tickets at Will Call
    • You will need a legal photo ID, purchase confirmation email, and/or order number. Please ensure that your name matches the purchaser name on the confirmation. Will Call will be located in the Box Office locations at the East and West Entrances. Stay tuned for the official locations.
  • Does Outside Days issue refunds?
    • Event performers and programming are subject to change or cancellation at any time without notice. No refund will be owed if a performer or speaker is changed or canceled. Prices are subject to change without notice. You agree to Outside's wristband policy here.
  • I need additional ticket help, where can I reach out for customer support?
  • What is your wristband policy?
    • Only wristbands purchased through Front Gate Tickets are valid. If you purchased from an unauthorized source and/or the ticket is counterfeit, you will not be allowed entry.
    • Wristbands MUST be worn securely on the wrist and cannot be slipped on and off.
    • Wristbands must be scanned upon exit at the gate to re-enter that same day; you may re-enter up to 2 times per day.
    • Wristbands are NON-TRANSFERABLE, NON-EXCHANGEABLE.
    • Do NOT remove between days, stretch or tamper with your wristband in any way or you will not be allowed entry.
    • Subsequent and/or multiple presentations of a counterfeited wristband are VOID and will be seized by event security staff.If your wristband is removed by event security/event staff for any reason, it WILL NOT be replaced.
    • Wristbands that are damaged, lost or stolen can be replaced for the original purchaser, ONE TIME ONLY, for a $25 fee.
    • The wristband is a revocable license to attend Outside Days and you, the Holder, are subject to the Outside Days policies and protocols. Outside Days reserves the right to revoke the wristband without refund at any time if it, in its sole discretion, finds that Holder is noncompliant with Event protocols, is a safety risk, or has violated any Event or Venue policy or law. Holder voluntarily assumes all risks, hazards, and dangers incident to Holder attending the Event, including, without limitation, the risk of personal injury and/or loss of or damage to Holder’s property. Holder releases Outside Days, its assignees, and the Venue from any and all liability associated with the access granted by Holder’s wristband to the Event. Unlawful sale or attempted sale is prohibited. Unauthorized use and/or duplication of the wristband, in whole or in part, without the express written permission of Outside Days is strictly prohibited.

Press Inquiries

Press inquiries can be directed to Danielle Mulholland, Jack Taylor PR, outside@jacktaylorpr.com. Updates and press materials will be added regularly to our Press page.

Sponsorship Inquiries

Sponsorship inquiries can be directed to odsales@outsideinc.com. Please find more details about sponsorship opportunities here.

get involved

We are all about community support at Outside Days! 

General inquiries can be directed to odinfo@outsideinc.com

Exhibiting Vendor inquiries can be directed to odvendor@outsideinc.com

Volunteer inquiries can be directed to odvolunteer@outsideinc.com

Sustainability inquiries can be directed to sustainabilty@outsideinc.com

Please find more details about our sustainability initiatives here

ADA Accessibility

Outside Festival is committed to creating an inclusive, accessible experience for people with disabilities. We are continuously striving to enhance our efforts to ensure access to event amenities without limitations based on abilities. We welcome and encourage all feedback and suggestions from our patrons. Please read this informational guide before sending an inquiry email. For any accessibility-related questions not answered in the guide, please email us at odada@outsideinc.com. We will do our best to assist you and address your accessibility needs.

Wheelchair Accessibility:
The venue is navigable for people with mobility disabilities. There are accessible pathways connected throughout the venue including parking, entrances, stages, accessible viewing areas, vendors, and all other activity areas. We encourage all guests with mobility challenges to utilize personal forms of transportation, including wheelchairs and scooters. We will not be providing wheelchair or scooter rentals.

Accessible Parking and Transportation:
Please check back later for updated information on parking. 

Accessible public transportation options are available through RTD. The West Entrance for Outside Days is located just 2 blocks from the Auraria West Campus Station, which can be reached via Light Rail on the E or W routes.  In addition, the following RTD Buses have routes that stop near the Auraria Campus:  1, 15L, 20, 43, 6

Accessible Entrance:
An accessible entry lane will exist at the East and West Entrances. Stay tuned for the official locations. 

Accessibility Services Tent:
We will have an Accessibility Services hub located within the venue. Here we can assist with any questions or concerns you may have, as well as grant you access to the accessibility services required on account of a disability or injury. There is no Accessibility pre-registration before the event – this is all done onsite at the event. There is no “Accessibility ticket” that needs to be purchased in order to utilize accessibility services at Outside Days.

At the Accessibility Services hub, you can:

  • Learn about accessibility services and receive answers to your questions
  • Receive an accessibility wristband
  • Effective Communication check-in

    Wristband Policies:
  • Accessibility wristbands are valid for the duration of the event.
  • DO NOT remove your wristband for the duration of the event.
  • One (1) accessibility companion wristband will be issued per guest with a disability.
  • Additional wristbands may be issued for families with young children. 

If a person with a disability wishes to change their companion, they can obtain a new accessibility companion wristband by returning the formerly used companion wristband to the Accessibility Services Hub, where it will be replaced. We are unable to reissue any accessibility wristbands unless the original wristband is brought back to us to be reissued.

Accessible Restrooms
Accessible restrooms will be available throughout the venue.

Accessible Viewing Areas:
There will be an accessible viewing area made available to ADA patrons at the main stage.

Accessible Viewing Area Policies:

• Companions may be asked to stand in the back if capacity is reached

• Patrons and companions may not smoke in these areas

• Patrons may save spots up to 30 minutes, then it will be given away

• Do not block the view of the guests behind you

Service Animals:

Service animals are permitted throughout the venue. However, this does not include emotional support animals, therapy animals, or companion animals. Only legitimate service animals that are properly trained and under the proper care of their owners will be provided with the appropriate credentials.

The following guidelines must be followed:

  • All service animals must be registered with the ADA department upon entry into the event. Please ask a security guard to call ADA upon entry.
  • There will be a dedicated Service Animal relief area near our Accessibility Services hub, please check back closer to show for a location. 
  • All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered. If these devices interfere with the service animal’s work or if the handler’s disability prevents the use of these devices, the handler must maintain control of the animal through voice, signal, or other effective controls
  • Service animals must be housebroken
  • Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal
  • All service animals should have legally required vaccinations (which ADA staff may ask to see for verification)

Effective Communication Requests:

We accept requests for any of the following services:

Deaf and Hard of Hearing (DHOH)

  • American Sign Language (ASL) Interpretation
  • Captioning

Visual Impairments

  • Large Font/Braille
  • Guided Tours

Requests for these services must be emailed to us prior to the event to allow for sufficient preparation. The deadline for this event is April 30th, 2026. 

To submit a request, please fill out this form with the subject line “Outside Days Communication Request”.

If you have any questions, please email us at odada@outsideinc.com.

Additional Services:

• First Aid: We have several First Aid locations throughout the venue, noted on the event maps and mobile app, if available. Professional medical staff can help you with your medical needs at these locations.

• Prescription Medications: All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medic team at the event entry.

Effective Communication Requests for The Industry Conference:

We accept requests for any of the following services:

Deaf and Hard of Hearing (DHOH)

  • American Sign Language (ASL) Interpretation
  • Captioning

Visual Impairments

  • Large Font/Braille
  • Guided Tours

Requests for these services must be submitted via the form below prior to the event to allow for sufficient preparation. The deadline for this event is April 30, 2026.  

To submit a request, please fill out this form with the subject line “Outside Industry Conference Communication Request”.

Comments, Questions or Suggestions:
Outside Days will consider any request by a guest with disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the guest equal enjoyment of the goods and services offered at the event. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.

In continually trying to make our event more accessible, we encourage you to contact us at odada@outsideinc.com for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services, please don’t hesitate to reach out to us.

Family Accommodations

Outside Days welcomes families, children, and people of all ages. Children 12 and under are allowed to enter the Outside Days festival for free. Children 12 and under will also be admitted to the VIP area with an Adult VIP Ticket Holder. We are continuously striving to enhance our efforts to curate a unique family-friendly haven within Outside Days for a mix of play and learning.

We provide options for the following services:

  • Tag-Your-Kid Program
    • Although kids 12 and younger have free entry to the event, and are not technically required to wear a wristband, we highly recommend all kids and their parents stop by the Guest Services tent to register for the tag-your-kid program and familiarize yourselves with its location should you need an emergency meetup spot. To complete registration, we ask that you fill out a brief form with your names and contact information - in the event a child becomes separated from their family we will use this information to assist with reunification. Please feel free to register by using this link or by visiting us at the Guest Services booth on the day of the event.
  • Nursing Tent
    • For convenience and comfort, a nursing tent offers a private space for parents to care for their little ones.
  • Kids and Family Area
    • Details on our official Kids and Family area and programming will be released at a later date closer to the event. Please follow us on social media to stay updated!

If you have an urgent question or concern, please email us at odinfo@outsideinc.com. We will do our best to assist you and address your family-related needs. We welcome and encourage all feedback and suggestions from our patrons.